social sterategy
of social channels (e.g. Mandelli and La Rocca, 2014). Social media platforms have had a remarkable impact in the evolution consumer-brand relationships. This phenomenon is expected to play a leading role in the creation of economic and social innovation during this decade (Tapscott, 2014). As Gummesson (2004, p. 139) noted, “when relationship marketing, CRM, and […]